Zero Tolerance Policy
Texas Shuttle has a zero tolerance policy prohibiting the use of intoxicating substances. Any driver using intoxicating substances or failing an alcohol or drug test will be automatically terminated and not eligible for rehire. Drivers will receive a copy of this policy and agree to it prior to employment or contract work. Any driver suspected by company management of using intoxicating substances will be required to be tested as soon as possible; the company also reserves the right to do random drug and alcohol testing. Drivers will not be able to pick up passengers until they are tested. Any refusal to testing will result in termination. Passengers suspecting the use of intoxicating substances by a driver are encouraged to send us an email or call our main number to report an incident. You can also report driver complaints to the City of Dallas by dialing 311.
Wheelchairs / ADA
Wheelchair accessible vehicles are available upon request.
Pricing Information
General Fares: Mileage rates can range from $1.00 to $1.80 per mile. Initial meter drop is $2.25. Traffic delay time / wait time is 0.45 per 1.5 minutes. Each extra passenger is $2.00.
Love Field Airport Fees: Each trip departing from the airport (in addition to the general fare) shall include the trip fee. Minimum charge for each trip departing from the airport: $8.00. Flat rate for each trip either originating at the airport and terminating at a location within the Dallas Central Business District area or originating at a location within the Dallas Central Business District area and terminating at the airport: $21.00. Flat rate for each trip either originating at the airport and terminating at a location within the Dallas Market Center area or originating at a location within the Dallas Market Center area and terminating at the airport: $18.00.
Dallas Fort Worth Airport Fares: Minimum charge for each terminal transfer: $7.00. Minimum charge for each trip that requires exiting the Airport parking plaza and terminates inside of airport property: $14.50. Minimum charge for each trip that requires exiting the Airport parking plaza and terminates outside of airport property: $17.00. Flat rate for each trip either originating at the airport and terminating at a location within the Dallas Central Business District area or originating at a location within the Dallas Central Business District area and terminating at the airport: $45.00. Flat rate for each trip either originating at the airport and terminating at a location within the Dallas Market Center area or originating at a location within the Dallas Market Center area and terminating at the airport: $37.00.
Gasoline Surcharge: A gasoline surcharge approved by the director may be added to a hailable vehicle fare when the average weekly retail price of regular grade gasoline in the State of Texas exceeds $2.00 per gallon as determined by the United States Department of Energy, Energy Information Administration. The gasoline surcharge will be calculated in $0.50 increments and applied per trip. For every $0.50 increase or decrease in the average price per gallon of gasoline above the $2.00 threshold, the per trip surcharge fee will be adjusted $0.50 up or down to reflect the change in the average gasoline price.
"Dallas Central Business District area" includes: the Dallas Central Business District, which is the area bounded by Woodall Rodgers Freeway on the north, Central Expressway on the east, R. L. Thornton Freeway on the south, and Stemmons Freeway on the west; and all points located within 1,000 feet of the Dallas Central Business District boundaries.
"Dallas Market Center area" includes: the Dallas Market Center, which is the area bounded by Medical District Drive on the northwest, Harry Hines Boulevard on the northeast, Oak Lawn Avenue on the southeast, and Irving Boulevard on the southwest; and all points located within 1,000 feet of the Dallas Market Center boundaries.
"Extra passengers" means the total number of passengers, less one, riding in the same vehicle whether or not going to the same destination.
"Traffic delay time" is that time, as set and determined by the meter, during which the vehicle is stopped in traffic or proceeding at a speed of less than 11.5 miles per hour due to traffic conditions.
"Waiting time" may be charged only when a passenger or party requests a vehicle to wait and be held exclusively for the use of that passenger or party. Passengers in the same vehicle traveling between the same points must be considered as one trip, and a multiple fare may not be charged. The only extra charge permitted for additional passengers is the $2.00 for each extra passenger.
"Separate Trips" When passengers in the same vehicle have different destinations, the fare must be collected and the meter must be reset at each destination point, except when the vehicle is engaged by, and the fare for the entire trip is paid by, one passenger or party. The $2.00 charge for each extra passenger is permitted under this paragraph only when the fare for the entire trip is paid by one passenger or party or when more than one passenger disembarks at a single location.
"Tolls" a passenger or party must reimburse the driver for all lawful tolls paid during the time of engagement only if the passenger or
party was notified of the toll route beforehand by the driver and did not object to the toll route.
"Prearranged" All rides are Prearranged; customers receive price estimates online prior to booking. Additional pricing information is automatically emailed to passengers during and upon completion of the booking process that matches the pricing that customers see online.
