Cancellation Policy
There is no charge for canceling a reservation at least 48 hours before your pickup time, except the non-refundable 30% booking fee. This gives us time to fill your spot, so we don't lose money by being unavailable during hours when other customers are trying to book. This amount averages $120. The date and time your cancellation email is sent determines the refund amount. Refunds are not automatic; you must reply to the cancellation email and write "Refund" to request a refund. If it is more than 48 hours out, you will be refunded 70%. If it is less than 48 hours and more than 24 hours, you will be refunded 60%. If it is less than 24 hours and more than 4 hours, you will be refunded 50%. There are no refunds for no-shows, cancellations within four hours, refusal of service, or abandonment of the reservation.
No-Show Charges and Late Cancellations
- The driver waits 30 minutes after pickup time and the customer is a no-show,
- The customer cancels less than 4 hours before pickup time,
- The driver is already en route for trips over four hours.
- Abandonment of the reservation — the company cannot reach the customer at the scheduled time.
Flight Delays and Wait Time
There is no charge for flight delays. However, we do charge wait time if you are more than 30 minutes late to your pickup and it is not due to a flight or baggage delay.
For example, the driver takes two hours to arrive on time in Texarkana and the customer cancels or refuses service, then the full amount would be owed. Or the driver arrives on time in Texarkana, waits 30 minutes for the customer, and leaves — then the full amount would also be owed. Most drivers are flexible and will wait longer if you communicate with them, as long as it doesn't make them late picking up the next passenger. Wait time is billed at $42 per hour.
Reservation Changes
It is always better to change your reservation than to cancel it, since there is no charge to change the date or time as long as it is the same type of service, and we want you to be happy with our company. If you have to cancel less than 48 hours before your pickup time, just remind us next time and we can offer you a 20% discount on your next reservation as a courtesy.
Communication With Your Driver
Please turn on your cell phone when you land, turn off airplane mode, and watch for calls or messages, since your driver will want to let you know where to meet. It is a great idea to communicate with your driver; letting them know when you land and pick up your bags can make the process easier for you and for the driver.
Charges and Collections
If you are charged by mistake, we will gladly refund you. However, if we are not immediately offering you a refund, most likely it is your fault. Any refusal will result in us sending you to collections immediately. You will also be sent to collections for unpaid balances over 30 days, unless payment arrangements are made. Booking fees are non-refundable.
Disputes are billed at cost to the company. Collection fees are up to 35% of unpaid balances. You are also responsible for paying 1% monthly and any legal fees related to collecting the amount you owe. Obviously this is never our company's goal or the intent of the cancellation policy, but this is not a free service. We have to pay our drivers weekly and for gas daily, whether you pay or not, and it really doesn't matter whether you feel like paying.
Right to Refuse Service
We reserve the right to refuse service for the following reasons: illegal acts, rudeness, threats, sexual advances, sexual comments, racist language, uncontrolled bodily fluids, violence, property damage, or an attempt to damage the vehicle.
Intentionally not paying can result in criminal charges called defrauding an innkeeper, and anything else the officer deems appropriate.