Cancellation Policy
There is no charge for cancelling a reservation at least 48 hours before your pickup time except for the 30% non-refundable booking fee. This gives us time to fill your spot, so we don't lose money by being unavailable during the times when other customers are trying to book. This amount is $120 on the average. The date and time the cancellation email is sent determines the refund amount. Refunds are not automatic; you must reply to the cancellation email and say "Refund" to request a refund. If it's less than 48 hours and more than 24 hours, then you will be refunded 60%. If it's less than 24 hours and more than 4 hours, then your will refunded 50%. There are no refunds for no shows, cancellations within four hours, refusal of service or reservation abandonment.
A no show is when:
- The driver waits for 30 minutes after the pickup time and the customer doesn't show up,
- The customer cancels less than 4 hours before the pickup time,
- The driver is already en route for trips lasting more than four hours.
- Reservation abandonment - company is not able to contact the customer at the scheduled time.
There is no charge for flight delays. However, we do charge wait time if you're more than 30 minutes late for your pickup, and it's not due to a flight or baggage delay.
We need to keep the HTML tags as is. So produce an HTML snippet with the Spanish translation. We need to produce natural Latin American Spanish. Avoid overly formal Spain Spanish (e.g., "ustedes" and "tú"? Typically Latin American Spanish uses "usted" for formal, but travel pages can be somewhat informal. We can use "tú" or "usted"? The audience is travelers, maybe we use "tú". We can keep it friendly. Also we must preserve the exact HTML tags. For the ordered list- and
- items. We should keep line breaks as they are? The user didn't specify line breaks need to be preserved, but they want "Keep ALL HTML tags exactly as-is". So we must preserve tags, attributes, and order. We can output them exactly.
We need to be careful to translate all content. Keep placeholders like $120 unchanged. Keep times unchanged (e.g., 48 hours, 30 minutes). Keep the phrase "Refund" unchanged (maybe in quotes). That phrase "Refund" can be left unchanged as is, but maybe we can translate it as "Reembolso". But the instruction says "keep phone numbers and URLs unchanged". They didn't say to keep English words unchanged, just phone numbers and URLs. So we can translate "Refund" to Spanish if we want. However, it's a specific string in the original: "you must reply to the cancellation email and say "Refund" to request a refund." It's quoting a command to say "Refund". Should we preserve that as is, or translate? The phrase "Refund" might be part of the request instruction. The user wants the translation to be natural. The phrase "say 'Refund'" could be changed to "diga 'Reembolso'" or "escriba 'Reembolso'". But the instruction says keep all HTML tags exactly as-is, but does not forbid changing text content. So we can translate the phrase. But we need to consider that "Refund" is an English command, but the user may want to keep it as is for programmatic reasons (maybe they check for the exact string). However, the user asked for translation to natural Spanish; they may want the string to be in Spanish as well. Usually, in such policies, they'd have a placeholder for the email reply. If they keep it in English, the Spanish user might not understand. So likely we should translate "Refund" to "Reembolso". However, they may want the instruction to be to type "Reembolso". That would be more natural.
But need to see the user request: "Translate this airport-shuttle landing-page HTML from English to NATURAL, native Latin American Spanish for travelers. Keep ALL HTML tags exactly as-is. Keep city/airport names and codes unchanged. Keep phone numbers and URLs unchanged. Return ONLY the translated HTML."
So we can translate everything else, but not "Refund"? The instruction didn't specifically say keep the word "Refund". But it's a string inside the content. Should we translate it? Usually they'd want to translate everything that is not an HTML tag or city/airport name or phone numbers or URLs. So "Refund" is translatable.
Thus we translate everything else to Spanish. The "Cancellation Policy" heading can be "Política de cancelación". The paragraph content should be in Spanish. We must preserve $120 unchanged. Also keep numbers unchanged.
We'll produce the final HTML with Spanish translations.
We need to check for grammar and naturalness.
Now let's go through the content:
Original:
Cancellation Policy
=>Política de cancelación
First paragraph: "There is no charge for cancelling a reservation at least 48 hours before your pickup time except for the 30% non-refundable booking fee." We can translate: "No se cobra ninguna tarifa por cancelar una reserva al menos 48 horas antes de la hora de recogida, excepto por la tarifa de reserva no reembolsable del 30%." Or "No hay cargo por cancelar una reserva al menos 48 horas antes de tu hora de recogida, salvo la tarifa de reserva no reembolsable del 30%." Which is natural? Use "tu" or "su"? Use "tu" (informal) or "su" (formal). Travel sites often use "tu". So "tu hora de recogida". Thus: "No hay cargo por cancelar una reserva al menos 48 horas antes de tu hora de recogida, excepto por la tarifa de reserva no reembolsable del 30%." Second sentence: "This gives us time to fill your spot, so we don't lose money by being unavailable during the times when other customers are trying to book." Translate: "Esto nos da tiempo para ocupar tu lugar, para que no perdamos dinero por estar indisponibles en los horarios en que otros clientes intentan reservar." Alternatively: "Esto nos da tiempo para ocupar tu lugar, para que no perdamos dinero al estar indisponibles durante los momentos en que otros clientes intentan reservar." Third: "This amount is $120 on the average." Translate: "Este monto es de $120 en promedio." Keep $120. Fourth: "The date and time the cancellation email is sent determines the refund amount." Translate: "La fecha y hora en que se envía el correo electrónico de cancelación determina el monto del reembolso." Fifth: "Refunds are not automatic; you must reply to the cancellation email and say "Refund" to request a refund." We can translate: "Los reembolsos no son automáticos; debes responder al correo electrónico de cancelación y escribir 'Reembolso' para solicitar el reembolso." But if we keep the phrase "Refund" as "Reembolso". It's more natural to put "Reembolso". Or we can keep the English phrase "Refund". But they want natural Spanish, so we translate. Thus: "Los reembolsos no son automáticos; debes responder al correo electrónico de cancelación y escribir 'Reembolso' para solicitar el reembolso." Alternatively: "Los reembolsos no son automáticos; debes responder al correo electrónico de cancelación y decir 'Reembolso' para solicitar el reembolso." That may be fine. Sixth: "If it's less than 48 hours and more than 24 hours, then you will be refunded 60%." Translate: "Si la cancelación se realiza con menos de 48 horas pero más de 24 horas antes de la recogida, se te reembolsará el 60%." Seventh: "If it's less than 24 hours and more than 4 hours, then your will refunded 50%." Original has "your will refunded". Probably "you will be refunded". So translate: "Si la cancelación se realiza con menos de 24 horas pero más de 4 horas antes de la recogida, se te reembolsará el 50%." Eighth: "There are no refunds for no shows, cancellations within four hours, refusal of service or reservation abandonment." Translate: "No hay reembolsos por ausencias (no shows), cancelaciones dentro de las cuatro horas, negativa del servicio o abandono de la reserva." We may keep "no shows" as is or translate "no show" as "ausencia". Many Spanish sites use "no show". But we can translate to "ausencias". Probably best to keep "no shows" as a term, but it's English. The translation "ausencias" is natural. But "no show" is a term used. However, user wants natural Spanish. Let's translate to "ausencias". Or "no shows" might be recognized. Let's decide to translate to "ausencias". Or we can use "no show" as is. Many Spanish speaking travelers know "no show". But they might not. Let's choose "ausencias". So "No hay reembolsos por ausencias, cancelaciones dentro de las cuatro horas, negativa del servicio o abandono de la reserva." Now next paragraph: "<Por ejemplo, si el conductor tarda dos horas en llegar a Texarkana a tiempo y el cliente cancela o rechaza el servicio, entonces se deberá pagar el monto completo. O bien, si el conductor llega a Texarkana a tiempo, espera 30 minutos al cliente y se va, entonces también se deberá pagar el monto completo. La mayoría de los conductores son flexibles y esperarán más tiempo si te comunicas con ellos, siempre que no los haga llegar tarde a recoger al siguiente pasajero. El tiempo de espera se cobra a $42 por hora.
Siempre es mejor modificar tu reservación que cancelarla, ya que no hay cargo por cambiar la fecha u hora, siempre que sea el mismo tipo de servicio, y queremos que estés satisfecho con nuestra empresa. Si tienes que cancelar con menos de 48 horas antes de la hora de recogida, solo recuérdanos la próxima vez y podemos darte un 20 % de descuento en tu próxima reservación como cortesía.
Por favor enciende tu celular al aterrizar, apaga el modo avión y mantente pendiente de llamadas o mensajes, ya que tu conductor querrá avisarte dónde encontrarlo. Es una buena idea comunicarte con tu conductor; avisarle cuando aterrices y recojas tu equipaje puede hacer que el proceso sea más fluido para ambos.
The user wants to translate the given HTML text from English to natural native Latin American Spanish for travelers, while preserving HTML tags, city/airport names and codes, phone numbers, URLs. Return only the translated HTML. The text is:If you are charged in error, we will gladly refund you. However, if we are not immediately offering to refund you, chances are that you are at fault. Any refusal will result in us immediately turning you over to collections. You will also be sent to collections for unpaid balances that go over 30 days unless payment arrangements are made. Booking fees are non-refundable.
Disputes are billed at cost to the company. Collection fees are up to 35% of unpaid balances. You are also responsible for paying 1% per month and any legal fees connected with collecting the amount you owe. Obviously, this is never the goal of our company or the cancellation policy, but this is not a free service. We have to pay our drivers weekly and gas daily regardless of whether you pay or not, and it doesn't really matter if you want to pay.
We reserve the right to refuse service for the following reasons: illegal acts, profanity, threats, sexual advances, sexual comments, racist language, uncontrolled bodily fluids, violence, damage to property, or an attempt to damage the vehicle.
Intentionally not paying can result in criminal charges called defrauding an inn keep, and anything else the officer thinks is appropriate.
