Política de Cancelación

No se cobra nada por cancelar una reserva al menos 48 horas antes de la hora de recogida, excepto la tarifa de reserva no reembolsable del 30 %. Esto nos brinda tiempo para cubrir su lugar y no perder dinero al estar indisponibles cuando otros clientes intentan reservar. Este monto equivale a aproximadamente $120 en promedio. La fecha y hora en que se envía el correo de cancelación determina el importe del reembolso. Los reembolsos no son automáticos; debe responder al correo de cancelación indicando “Reembolso” para solicitarlo. Si la cancelación se realiza entre menos de 48 horas y más de 24 horas, se reembolsará el 60 %. Si es entre menos de 24 horas y más de 4 horas, se reembolsará el 50 %. No hay reembolsos por no presentarse, cancelaciones dentro de las cuatro horas, rechazo del servicio o abandono de la reserva.

Un “no show” ocurre cuando:

  1. El conductor espera 30 minutos después de la hora de recogida y el cliente no aparece,
  2. El cliente cancela con menos de 4 horas de anticipación a la hora de recogida,
  3. El conductor ya está en ruta para viajes que duren más de cuatro horas.
  4. Abandono de la reserva: la empresa no puede contactar al cliente a la hora programada.

No se cobra nada por retrasos de vuelo. Sin embargo, sí cobramos tiempo de espera si llega más de 30 minutos tarde a la recogida y el retraso no se debe a un vuelo o al equipaje.

Por ejemplo, el conductor tarda dos horas en llegar a Texarkana a tiempo y el cliente cancela o se niega a recibir el servicio, entonces se cobraría el monto total. O el conductor llega a Texarkana a tiempo, espera 30 minutos al cliente y se va, entonces también se cobraría el monto total. La mayoría de los conductores son flexibles y esperarán más tiempo si te comunicas con ellos, siempre que no los haga llegar tarde a recoger al siguiente pasajero. El tiempo de espera se factura a $42 por hora.

Siempre es mejor cambiar tu reservación que cancelarla, ya que no hay cargo por modificar la fecha o la hora siempre que sea el mismo tipo de servicio, y queremos que estés satisfecho con nuestra empresa. Si necesitas cancelar con menos de 48 horas de antelación a tu hora de recogida, solo avísanos la próxima vez y te daremos un 20 % de descuento en tu siguiente reservación como cortesía.

Enciende tu teléfono celular cuando aterrices, desactiva el modo avión y mantente atento a llamadas o mensajes, ya que tu conductor querrá informarte dónde encontrarse. Es una excelente idea comunicarte con tu conductor; avisarle cuándo aterrizas y cuándo tienes equipaje puede hacer que el proceso sea más fluido tanto para ti como para el conductor.

We need to translate the given HTML content into natural Latin American Spanish for travelers, preserving HTML tags exactly. So we need to translate the text inside tags, but keep tags unchanged. We need to keep city/airport names and codes unchanged (none appear except "Check Airport Shuttle Rates" inside title attribute? That's part of text we must translate? The instruction: Keep city/airport names and codes unchanged. The phrase "Airport Shuttle" is generic; not a specific city/airport name. Might need to keep "Airport Shuttle"? Actually it's a generic term. The title attribute: "Check Airport Shuttle Rates". The translation would be something like "Consultar tarifas del shuttle al aeropuerto". But "Airport Shuttle" could be considered a proper term? The instruction: Keep city/airport names and codes unchanged. Not necessarily keep "Airport Shuttle". But to be safe, maybe keep that phrase unchanged? The instruction: "Keep city/airport names and codes unchanged." Not about other terms. So we can translate everything else, but we need to be natural Latin American Spanish. We need to translate each text node. Original HTML:

If you are charged in error, we will gladly refund you. However, if we are not immediately offering to refund you, chances are that you are at fault. Any refusal will result in us immediately turning you over to collections. You will also be sent to collections for unpaid balances that go over 30 days unless payment arrangements are made. Booking fees are non-refundable.

Disputes are billed at cost to the company. Collection fees are up to 35% of unpaid balances. You are also responsible for paying 1% per month and any legal fees connected with collecting the amount you owe. Obviously, this is never the goal of our company or the cancellation policy, but this is not a free service. We have to pay our drivers weekly and gas daily regardless of whether you pay or not, and it doesn't really matter if you want to pay.

We reserve the right to refuse service for the following reasons: illegal acts, profanity, threats, sexual advances, sexual comments, racist language, uncontrolled bodily fluids, violence, damage to property, or an attempt to damage the vehicle.

Intentionally not paying can result in criminal charges called defrauding an inn keep, and anything else the officer thinks is appropriate.

Check Rates

We need to keep the HTML tags exactly:

, , ,

, . We must translate the visible text and also the title attribute? The instruction: Keep phone numbers and URLs unchanged. Title attribute is not a URL, but it's textual description; we can translate it. It says title="Check Airport Shuttle Rates". Should we translate? Probably yes, as it's text. But maybe we should keep unchanged because it's not city/airport name. The instruction only says keep city/airport names and codes unchanged. So we can translate title. Thus translate: - "If you are charged in error, we will gladly refund you. However, if we are not immediately offering to refund you, chances are that you are at fault. Any refusal will result in us immediately turning you over to collections. You will also be sent to collections for unpaid balances that go over 30 days unless payment arrangements are made. Booking fees are non-refundable." Translate: "Si se le cobra por error, le reembolsaremos con gusto. Sin embargo, si no le ofrecemos inmediatamente un reembolso, es probable que usted tenga la culpa. Cualquier negativa resultará en que lo entreguemos inmediatamente a cobranzas. También será enviado a cobranzas por saldos impagos que superen los 30 días, a menos que se realicen arreglos de pago. Las tarifas de reserva son no reembolsables." Make natural Latin American Spanish. "cobranzas" is okay. Might use "cobro" or "agencia de cobro". "turning you over to collections" -> "enviarlo a cobranzas". "sent to collections for unpaid balances" -> "será enviado a cobranzas por saldos impagos". Good. Second paragraph: "Disputes are billed at cost to the company. Collection fees are up to 35% of unpaid balances. You are also responsible for paying 1% per month and any legal fees connected with collecting the amount you owe. Obviously, this is never the goal of our company or the cancellation policy, but this is not a free service. We have to pay our drivers weekly and gas daily regardless of whether you pay or not, and it doesn't really matter if you want to pay." Translate: "Los litigios se facturan al costo para la empresa. Las tarifas de cobranza pueden llegar hasta el 35% de los saldos impagos. También es responsable de pagar un 1% mensual y cualquier gasto legal relacionado con la cobranza del adeudo. Obviamente, esto nunca es el objetivo de nuestra empresa ni de la política de cancelación, pero este no es un servicio gratuito. Tenemos que pagar a nuestros conductores semanalmente y el combustible diariamente, independientemente de si paga o no, y realmente no importa si desea pagar." Need natural Latin American Spanish. Use "litigios" maybe "disputas". "Disputes are billed at cost to the company." -> "Las disputas se facturan al costo para la empresa." Could be "Las disputas se cobran al costo para la empresa." Use "facturadas". OK. "Collection fees are up to 35% of unpaid balances." -> "Las tarifas de cobranza pueden llegar hasta el 35% de los saldos impagos." "You are also responsible for paying 1% per month and any legal fees connected with collecting the amount you owe." -> "También es responsable de pagar un 1% mensual y cualquier gasto legal relacionado con la cobranza del adeudo." "Obviously, this is never the goal of our company or the cancellation policy, but this is not a free service." -> "Obviamente, esto nunca es el objetivo de nuestra empresa ni de la política de cancelación, pero este no es un servicio gratuito." "We have to pay our drivers weekly and gas daily regardless of whether you pay or not, and it doesn't really matter if you want to pay." -> "Tenemos que pagar a nuestros conductores semanalmente y el combustible diariamente, independientemente de si paga o no, y realmente no importa si desea pagar." Third paragraph: "We reserve the right to refuse service for the following reasons: illegal acts, profanity, threats, sexual advances, sexual comments, racist language, uncontrolled bodily fluids, violence, damage to property, or an attempt to damage the vehicle." Translate: "Nos reservamos el derecho de denegar el servicio por los siguientes motivos: actos ilegales, profanidad, amenazas, avances sexuales, comentarios sexuales, lenguaje racista, fluidos corporales incontrolados, violencia, daño a la propiedad o un intento de dañar el vehículo." Make natural: "actos ilegales" ok. "profanidad" maybe "lenguaje soez". But keep natural. "threats" -> "amenazas". "sexual advances" -> "avances sexuales". "sexual comments" -> "comentarios sexuales". "racist language" -> "lenguaje racista". "uncontrolled bodily fluids" -> "fluidos corporales incontrolados". "damage to property" -> "daño a la propiedad". "or an attempt to damage the vehicle" -> "o un intento de dañar el vehículo." Fourth paragraph: "Intentionally not paying can result in criminal charges called defrauding an inn keep, and anything else the officer thinks is appropriate." This seems weird: "defrauding an inn keep". Likely "defrauding an innkeeper". Keep as is? We translate but keep phrase? It's a legal term; maybe keep unchanged? The instruction only says keep city/airport names and codes unchanged. This is not that. But it's a specific legal term; translating might be odd. Might keep as is? But we can translate: "Intencionalmente no pagar puede resultar en cargos criminales llamados defraudar a un posadero, y cualquier otra cosa que el oficial considere apropiada." However "defrauding an inn keep" is likely a typo. Keep as is? I'd translate the surrounding but keep the phrase in quotes? Better to keep the phrase unchanged as it's a proper term? Not city/airport. I'd translate but keep the phrase as is inside quotes? The original has no quotes. I'd translate: "Intencionalmente no pagar puede resultar en cargos criminales llamados defraudar a un posadero, y cualquier otra cosa que el oficial considere apropiado." But "defrauding an inn keep"