Customer Spotlight: How One San Antonio Couple Saved Time and Stress Using Texas Shuttle
Behind every smooth airport transfer is a story worth telling. For some passengers, using a professional shuttle service is more than a ride—it's a relief, a reliable solution, or even a trip-saver.
Today’s customer spotlight profiles Ana and Marco, a couple from San Antonio who regularly travel between home and Houston’s George Bush Intercontinental Airport (IAH). Between business travel and international family visits, they’ve relied on Texas Shuttle for over two years. This testimonial-style article explores how they discovered the service, their first experience, and why they’ve never looked back.
Their journey offers valuable insight into what real passengers look for in a transportation provider—and why Texas Shuttle continues to be their top choice.
Meet Ana and Marco
Ana, originally from Mexico City, works as a freelance translator and frequently travels to Latin America. Her partner, Marco, is a regional sales manager whose job often takes him to Dallas, Houston, and Austin. Both based in San Antonio, they live an active lifestyle and make multiple airport runs each month.
“In our early traveling days, we used different services—rideshare apps, rental cars, even airport parking lots when we drove ourselves,” Ana said. “Nothing ever felt consistent or dependable.”
Discovery of Texas Shuttle
Their introduction to Texas Shuttle happened after a particularly frustrating experience in early 2022. Ana was heading to IAH for a flight to Mexico but her rideshare canceled last-minute. Marco was out of town and she missed the flight.
“After the stress of that day, we looked for a more reliable option—something professional, scheduled, and customer-focused. That’s when we found Texas Shuttle,” Marco recalls.
Smooth Scheduling & On-Time Service
They booked their first ride via the Texas Shuttle website the following month. “What impressed us immediately was how easy the process was,” said Ana. “You pick your departure city, your arrival airport, input dates, and get instant confirmation.”
Their first shuttle picked them up at their apartment near downtown San Antonio and dropped them directly at Terminal E at IAH. They arrived 20 minutes early and the ride was smooth, clean, and relaxing.
“The driver was early, the van had Wi-Fi, and it felt like we had someone on our team,” Marco added.
Why They Keep Coming Back
1. Peace of Mind
With reliable scheduling, live tracking updates, and customer support available seven days a week, Ana and Marco say their travels have felt more relaxed.
“We receive exact pickup times the day before, which removes surprises,” said Ana. “It helps us plan our packing and sleep without stress.”
2. Financial Predictability
Texas Shuttle uses flat rates, so Ana and Marco never worry about surge pricing, distance-based variable charges, or unexpected fees.
“For long-distance trips to major airports like IAH, that really matters. A rideshare could cost twice as much during peak hours or holidays,” Marco pointed out.
3. Courteous Drivers
A consistent standout for the couple has been the professionalism and courtesy of Texas Shuttle drivers. “You can tell they’re trained to do more than just drive. They help with luggage, greet you by name, and understand the airport routes perfectly,” said Ana.
4. Ability to Work or Rest En Route
As a traveling salesperson, Marco often uses airport rides to take sales calls or prep for meetings. “With Texas Shuttle, I can bring my laptop, tether to Wi-Fi, and actually be productive on the ride.”
For Ana, it's the opposite. “I nap! I love the comfort and peace of the ride. We both get what we need from the same experience.”
5. Confidence During Holidays and Peak Travel
The worst travel drama they ever had occurred during a holiday weekend, so holiday performance matters a great deal. “Even on Thanksgiving week when everything was packed, our shuttle arrived as scheduled and got us to IAH with enough time to spare,” Ana said.
Their Favorite Feature: Round-Trip Booking
Nowadays, when they travel together or separately, Ana and Marco always do round-trip bookings online. Not only do they get a small discount, they also know their return plan is just as secure as their departure.
“We love having everything in one place. We know the car is coming, we know the timing, and we trust it’ll all go right,” said Marco.
Advice for New Riders
For those considering the service for the first time, Ana and Marco recommend:
- Booking early for holidays
- Using round-trip bookings
- Signing up for notifications
- Creating a rider profile for faster checkouts
“It’s totally worth it,” they agreed. “If you travel between cities like we do—especially to airports like IAH or DFW—it makes life so much easier.
Want to travel like Ana and Marco—without stress, last-minute cancellations, or overpriced alternatives?
Book your professional shuttle today with Texas Shuttle and get reliable, door-to-terminal service you can count on. Don’t wait—secure your seat now and travel with total confidence.
Ana and Marco’s experience showcases exactly what makes Texas Shuttle stand out: professionalism, punctuality, and peace of mind. From emergency-free holidays to quiet work-friendly rides, our shuttle has become a staple in their travel routine—and it can do the same for yours.
Thinking about using Texas Shuttle for your next flight? Join thousands of happy riders across Texas who trust us with their airport travel.
For more success stories and helpful tips, explore additional blog posts:
- 6 Questions First-Time Riders Ask About Texas Shuttle
- Comparing Rideshare, Rental, and Shuttle for Texas Airport Travel
- How Early Should You Leave for DFW or IAH?